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This manual will be changing in the next few months as we move to a consolidated DDT manual for delivering good services. Tell us what's missing in the Apply the Service Standard manual and help shape the future guidance, standards and design profession in DfE.

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Service Standards

1. Understand users and their needs
2. Solve a whole problem for users
3. Provide a joined up experience across all channels
4. Make the service simple to use
5. Make sure everyone can use the service
6. Have a multidisciplinary team
7. Use agile ways of working
8. Iterate and improve frequently
9. Create a secure service which protects users' privacy
10. Define what success looks like and publish performance data
11. Choose the right tools and technology
12. Make new source code open
13. Use and contribute to open standards, common components and patterns
14. Operate a reliable service

Service Assessments

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