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This guidance will help you apply standard point 10 (opens in new tab)
Everyone is responsible for meeting the Service Standard. This standard point is most relevant to:
Service teams will need to work out what success looks like (opens in new tab) for their DfE service. Collect performance information across all online and offline channels so that you can measure and show that the service is effective and improving.
Having clear objectives, a definition of what success looks like and appropriate metrics can help you know whether the service is solving the problem it's meant to solve.
Collecting the right information and interpreting it will alert you to potential improvements you need to make and help you know if changes have the effect you intend.
You'll be assessed on what you've done to meet this standard at service assessments. However, even if the service you're working on is not being assessed, it's good practice to consider how you'll meet this standard point.
Each DDaT profession in DfE has their own community and guidance.