Guidance for applying the standards
- 1. Understand users and their needs
- 2. Solve a whole problem for users
- 3. Provide a joined up experience across all channels
- 4. Make the service simple to use
- 5. Make sure everyone can use the service
- 6. Have a multidisciplinary team
- 7. Use agile ways of working
- 8. Iterate and improve frequently
- 9. Create a secure service which protects users' privacy
- 10. Define what success looks like and publish performance data
- 11. Choose the right tools and technology
- 12. Make new source code open
- 13. Use and contribute to open standards, common components and patterns
- 14. Operate a reliable service
Download all guidance
All the guidance for each of the Service Standard points.
Excel - 98kb
Last updated: 1 December 2022
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