Apply the Service Standard in the Department for Education

Guidance and information for how to apply the Government Service Standard to design and build accessible, usable and understandable services in DfE.

• 1. Understand users and their needs
• 2. Solve a whole problem for users
• 3. Provide a joined up experience across all channels
• 4. Make the service simple to use
• 5. Make sure everyone can use the service
• 6. Have a multidisciplinary team
• 7. Use agile ways of working
• 8. Iterate and improve frequently
• 9. Create a secure service which protects users' privacy
• 10. Define what success looks like and publish performance data
• 11. Choose the right tools and technology
• 12. Make new source code open
• 13. Use and contribute to open standards, common components and patterns
• 14. Operate a reliable service

All the guidance for each of the Service Standard points.

Excel - 98kb
Last updated: 1 December 2022

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