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Apply the Service Standard

This manual will be changing in the next few months as we move to a consolidated DDT manual for delivering good services. Tell us what's missing in the Apply the Service Standard manual and help shape the future guidance, standards and design profession in DfE.

Apply the Service Standard in the Department for Education

Guidance and information for how to apply the Government Service Standard to design and build accessible, usable and understandable services in DfE.

  1. 1. Understand users and their needs
  2. 2. Solve a whole problem for users
  3. 3. Provide a joined up experience across all channels
  4. 4. Make the service simple to use
  5. 5. Make sure everyone can use the service
  6. 6. Have a multidisciplinary team
  7. 7. Use agile ways of working
  8. 8. Iterate and improve frequently
  9. 9. Create a secure service which protects users' privacy
  10. 10. Define what success looks like and publish performance data
  11. 11. Choose the right tools and technology
  12. 12. Make new source code open
  13. 13. Use and contribute to open standards, common components and patterns
  14. 14. Operate a reliable service
Download all guidance

All the guidance for each of the Service Standard points.

Excel - 98kb
Last updated: 1 December 2022

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