We’d like to use analytics cookies so we can understand how you use the service and make improvements.
You’ve accepted analytics cookies. You can change your cookie settings at any time.
You’ve rejected analytics cookies. You can change your cookie settings at any time.
This guidance will help you apply standard point 8 (opens in new tab)
Everyone is responsible for meeting the Service Standard. This standard point is most relevant to:
Make sure you have the capacity, people and technical flexibility to iterate and improve the service frequently, focusing on improvements that deliver the most value.
Services are never 'finished'. Once you've got real people using your service, you need to iterate and improve it.
This means more than doing basic maintenance, like fixing bugs in code or deploying security patches. It means responding to feedback and changes in user needs and behaviour, technology and DfE policy. It also means being able to make substantial improvements (opens in new tab) through the service's lifetime.
You'll be assessed on what you've done to meet this standard at service assessments. However, even if the service you're working on is not being assessed, it's good practice to consider how you'll meet this standard point.
Each DDaT profession in DfE has their own community and guidance.
User Research Manual