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This guidance will help you apply standard point 4 (opens in new tab).
Everyone is responsible for meeting the Service Standard. This standard point is most relevant to:
Build a service that's simple to use so that people can succeed first time. Test it with users to make sure it works for them.
People expect services to work. They need things to be easy when they are trying to complete a task or find information. As a public sector organisation we have a legal duty to consider everyone's needs when designing and delivering services.
You'll be assessed on what you've done to meet this standard at service assessments. However, even if the service you are working on is not being assessed, it's good practice to consider how you'll meet this standard point.
Each DDaT profession in DfE has their own community and guidance.
User Research Manual