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This guidance will help you apply standard point 14 (opens in new tab)
Everyone is responsible for meeting the Service Standard. This standard point is most relevant to:
Ensure your service is available for use at the time users need to access it. Where a service is unavailable, have a plan to deal with its recovery.
Users expect to be able to use DfE services when they need to.
There are some DfE services that are only available at certain times of the year. However, this should not mean that services do not operate reliably outside of these times. For example, if a school needs to access a service in an emergency.
You'll be assessed on what you've done to meet this standard at service assessments. However, even if the service you're working on is not being assessed, it's good practice to consider how you'll meet this standard point.
Each DDaT profession in DfE has their own community and guidance.
Architecture
Technical Guidance