Service Standard

How the Service Standard is applied by professions in DfE delivery teams and how they are assured at service assessments.

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Spreadsheet of all Service Standard points to consider (Excel - 98kb)

Last updated: 1 December 2022

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Meet users’ needs

Guidance on how user research and design professions can apply these standards in their role.

• 1. Understand users and their needs

• 2. Solve a whole problem for users

• 3. Provide a joined up experience across all channels

• 4. Make the service simple to use

• 5. Make sure everyone can use the service

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Provide a good service

Guidance to support product and delivery managers, and performance analysts in applying the standards in the delivery lifecycle.

• 6. Have a multidisciplinary team

• 7. Use agile ways of working

• 8. Iterate and improve frequently

• 9. Create a secure service which protects users’ privacy

• 10. Define what success looks like and publish performance data

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Use the right technology

Guidance for developers, architects and operations roles in how to apply the standards.

• 11. Choose the right tools and technology

• 12. Make new source code open

• 13. Use and contribute to open standards, common components and patterns

• 14. Operate a reliable service